Customer feedback is an essential component of all businesses. In today's world when various metrics are extremely useful, the business environment is very competitive. That's why all of your potential customers have many options to choose from, meaning that being able to understand why they chose you is imperative for your business.
The best way to understand your business and your customers is to simply ask them directly. And the best way to ask them directly is to use customer feedback software. This software can help you cross over the usual analytics and directly engage with your customers.
Canny is one of the most popular customer feedback apps currently available on the market. It is an app designed to be the one place for all your customer feedback. It helps you save time by managing all of your feedback and keeping your customers in a loop. It allows your customers to post feedback and vote on features right on your website or in your mobile app. The data you collect is automatically organized into a list that can be used to populate your product roadmap.
The app features that allow you to capture insights from your customers and teammates. Some of them include user identification and segmentation, internal comments, and tags. The feedback capture can be customized with your logo and brand colors. The roadmap part of Canny features status updates and data estimates, while the changelog part of Canny features schedule releases, labels, text that can be edited in markdown, and various widgets.
Canny.io’s shortcomings and problems
While Canny is one of the most popular tools currently available on the market, it's not without flaws. For instance, at the moment it is not possible to indicate how strongly a customer feels about a certain feature. Also, the pay-by-user pricing model is a bit more complicated than the usual subscription model that most other Cammy.io alternatives offer.
These are just some of the shortcomings and problems of Canny.io. If you’ve run into the same issues, if Canny.io doesn’t fit your use case or if you simply want to see what other customer feedback platforms are available on the market, stick around as we’ll be taking a closer look at the best Canny.io alternatives.
Our rating system
Over the course of 5 weeks, we tested out the 3 best Canny.io alternatives. Our tests included the same software and we rated the apps on a 1 to 5 scale, focusing on the following parameters:
- User experience - How easy is it to use the app
- Standout features - What are they and are they any good
- Pricing - Does the app justify its price
- Customer support effectiveness - How good is the company’s support
Without further ado, let’s take a look at the 3 best Canny.io alternatives.
productboard - Canny.io alternative with product management features
productboard is a robust product management system designed to help you understand what your users need, prioritize what you need to build and gather everyone around your roadmap. productboard was designed using the Product Excellence methodology and is used by customer-driven companies like Zendesk and Avast.
Advantages of Productboard
User insights - It highlights all those interesting insights in user research and customer feedback and link it back to the related feature idea. You can see everyone who has ever requested a certain feature and exactly what they said.
Flexible product hierarchy - It allows you to manage your product backlog more easily. Feature ideas can be outlined according to what needs the users address or feature ideas and can be sorted by priority.
Priotiziation score - It allows you to calculate a score for each requested feature based on how that feature aligns with your strategic drivers.
Shortcomings of Productboard
Performance issues - Sometimes, certain parts of the app feel clunky, especially when a lot of items are displayed, which causes the clicks to be delayed. Not easy to use at first - When setting up the app for the first time, you may be a bit confused, as it takes quite a lot to figure out how the app works.
productboard pricing plans start at $49 per product manager per month billed annually and if not counting the enterprise plan, can cost up to $199 per product manager per month when billed annually.
Canny.io vs Productboard - how are they different?
There are quite a few differences between Canny and productboard. Canny strives to be a single platform for customer feedback of a company, while productboard also includes a lot more product management features. This is reflected in the prices of the apps as well since Canny is a bit cheaper than productboard.
Productboard ratings as the Canny.io alternative
User experience: 3/5
Standout features: 5/5
Customer support effectiveness: 5/5
Conflux - Canny.io alternative for early-stage startups
Conflux is an app that helps you track, prioritize, and manage your customer feedback.
Advantages of Conflux
Public Ideaboard - This feature allows you to easily collect and find all the feedback your customers have sent you.
Emotion Analysis - All the feedback you receive gets analyzed by an emotion engine that gives you insights into which of your customers are satisfied and which of them aren’t.
Attach feedback to ideas - The feedback you receive can be easily attached to any of your new or existing ideas, allowing you to easily group users that requested the same feature together and keep them updated on your progress.
Shortcomings of Conflux
Since Conflux is a rather young startup, a buggy app and the occasional stability issues are somewhat expected. However, we believe that the Conflux team is working hard on fixing those and any other problems that are bound to happen.
Conflux currently has 4 subscription plans with the cheapest one starting at €8.99 per month when paid annually and is limited to 50 active end users. The most expensive plan is €108.99 per month annually and is limited to 1000 end users. All of the plans come with a free 14-day trial.
Canny.io vs Conflux - how are they different?
Conflux is a much more simple app than Canny.io and it takes a lot less time to learn to use it. It is more similar to hellonext as both apps can be picked up rather quickly.
Conflux ratings as the Canny.io alternative
User experience: 4/5
Standout features: 3/5
Customer support effectiveness: 4/5
hellonext - A simple Canny.io alternative
hellonext is a simple customer feedback management that gives its users powerful features to organize their feedback. hellonext helps you build better products for your customers.
Advantages of hellonext
Private Buckets - This feature allows you to gather easily feedback from a limited customer base. By gathering feedback from only a certain number of customers, you minimize the risk of your competitors finding out what are you building. Additionally, you can provide user-specific permissions to some customers. These allow them to moderate all the feedback submission you get.
Request Status - This feature allows you to have multiple extremely clear statuses that your user will be able to easily understand. This feature also allows you to keep your users informed about the status of their request.
Shortcomings of hellonext
Stability issues - While testing out hellonext, we ran into some issues with the app. It was unresponsive at times, especially when handling a lot of feedback.
Currently, 3 subscription pricing plans are available. The cheapest one costs $25 per month per domain and it's limited to one user which can collect feedback from up to 200 users. The middle plan costs $50 per domain and is limited to 10 app users and they can collect feedback from up to 500 users. The most expensive plan is $350 per month per domain and includes everything in the middle plan plus on-premise hosting, dedicated support, and many other enterprise features. All hellonext plans come with a free, no credit card required, 7-day trial.
Canny.io vs hellonext - how are they different?
Canny has more features than hellonext and is generally more stable than hellonext, but hellonext is a much simpler app to use which means it can be a better solution for those early-stage startups that don’t have a dedicated product manager.
hellonext’s ratings as the Canny.io alternative
User experience: 4/5
Standout features: 3/5
Customer support effectiveness: 5/5
So, what’s the best Canny.io alternative?
While all three Canny.io alternatives on this list are great, they all best for a different use case. If you are looking for a Canny.io alternative that is also a product management platform, productboard might be your choice. If you’re looking for a simple Canny.io alternative, hellonext might be your choice. If you’re looking for a simple Canny.io alternative for your early-stage startup, Conflux might be your choice.